Refund Policy

Last updated: September 4, 2026

This Refund Policy applies to Brandoma Pro subscriptions, billed monthly or annually through our payment provider, Paddle. Paddle acts as the merchant of record for your purchase and handles the actual refund transaction on our behalf.

1. Free Plan

Brandoma's Free plan requires no payment, so there's nothing to refund. You can use it, or cancel it, at any time.

2. 14-Day Refund Window

If you're not satisfied with Brandoma Pro, you can request a full refund within 14 days of your initial purchase, or within 14 days of a renewal charge. Contact us at support@brandoma.vip with your account email and the request will be processed through Paddle, typically within 5–10 business days depending on your payment method and bank.

3. After the Refund Window

Charges outside the 14-day window are generally non-refundable, including partial-month or partial-year refunds for time remaining on a subscription you choose to cancel early. Cancelling stops future renewals, but the current billing period you've already paid for remains active until it ends.

4. Exceptions

We'll consider refunds outside the standard window for:

5. How to Request a Refund

Email support@brandoma.vip with your account email and the reason for your request. We'll confirm eligibility and, if approved, process the refund through Paddle. You can also manage or cancel your subscription directly from Settings inside the app.

6. Changes to This Policy

We may update this Refund Policy from time to time. We'll post the updated policy on this page and revise the "Last updated" date above.

7. Contact Us

Questions about this policy? Contact us at support@brandoma.vip.